General Terms & conditions

Welcome to Home Holiday Hub!
This is the Beta Version of Home Holiday Hub sarl’s website. We are in the process of testing the website prior to its official release.
This Beta website is offered “as is” and we make no representation or agreement that it will be available at any particular time or times, that it will function in any particular way nor as to the suitability or usability of the Website, its contents or software. Neither we, nor any of our officers, directors, shareholders, employees, agents, and subcontractors shall be liable for any loss or damage that you may suffer or incur, whether direct, indirect, special or consequential,  if at any time this Website crashes or is unavailable, or if this Website does not function properly.
While you are here you can connect with other users through the Website to sell and/or rent property. Basic advertising is free for a limited period of time. We will give you notice when that period expires. In the meantime, if you want to advertise more extensively, you can purchase the special advertising packages we may offer from time to time.
By continuing to use this website, you are agreeing to our terms and conditions of use. Please read our privacy policy.
Should you encounter any problems on the Beta Website, please email us on
Conditions of use

Welcome to our website! Home Holiday Hub Sarl (“HHH”) and its associates provide their services to you subject to the following conditions. If you visit, advertise, or enter into transactions within this website or other HHH websites (HHHCONCIERGE.COM; HHHWINE.COM; CORPORATE HOUSING & RELOCATION NETWORK (CHANDRN), you accept these Terms and Conditions. These General Term and Conditions of Use govern the legal relationship between the User of the platform (“User”) and HHH and its associates. This website is a real estate platform, and these legal terms apply to the submission and viewing or downloading of content on the platform and all other use of the platform . Please read them carefully.

HHH is a real estate and property advertising platform that allows Owners to advertise their property for rent or sale and a Renter or Purchaser to rent or buy the property on the terms of a Contract made between the Owner and Renter/Purchaser (collectively “Users”). Uniquely it offers the option to tailor or limit property rentals and sales to individuals or groups of like-minded people (whom you may or may not know) for stress-free rentals and/or sales. You also have the option to advertise your property to the wider public. This is your choice, and you are in control. Private groups, work colleagues and social and professional networks can rent holiday homes or other properties globally to create affordable global home holidays. You can sell or rent (short or long term) houses, apartments, villas, second homes, vacation homes, parking, storerooms, offices, boats, etc (collectively “property”) to whom you choose. If you are advertising your property for sale or rent you set the remuneration, payment terms and are in total control. Users can be individuals, companies, real estate agencies, developers, relocations agencies, universities, private groups, online social networks, or communities etc. Users can be those placing a real estate or other advert or those who are seeking to rent or purchase. These Terms and Conditions apply to all Users of this website and the websites listed above.

Data Privacy
Please visit our Privacy Policy and Cookies Policy to understand our practices. By accepting our Terms and Conditions, you are also agreeing that you have read and understood our Privacy and Cookies Policy and have consented to the use of your personal data in accordance with those policies. When you use HHH, you consent to our use of your personal data in accordance with all applicable data protection laws and, if you are advertising or booking on behalf of a group, you warrant to us that you are authorised by every member of the group to use their personal data.
Real estate agencies, developers and all Users who create private groups and/or microsites are data controllers of the personal data they process within the group and/or microsite within the meaning of GDPR Regulation (EU) 2016/679 and the equivalent under other applicable national legislation and are solely responsible for the lawful processing of this data. You should refer to their Privacy and Cookie Policies for details of how your data will be processed where you are a member of a private group or are using a microsite.

Website Use
You must ensure that all data that you load onto our Website is complete and accurate and not misleading, including, but not limited to, details of all names and contact details and payment data.
You must keep your log in and account details secret and not share them with any other person.
Although we do our best to ensure that our Website functions properly, it is offered “as is” and we make no representation or agreement that it will be available at any particular time or times, or that it will function in any particular way. You agree that neither we, nor any of our officers, directors, shareholders, employees, agents, and subcontractors shall be liable for any loss or damage that you may suffer or incur if at any time our Website crashes or is unavailable, or if our Website does not function properly.
You agree to access our Website only for the purpose for which it was designed, namely, to enable Owners, agencies or other entities to advertise properties to Renters and Purchasers. You agree not to take any action that is intended to or may harm the efficient running of our website or infringe our rights or of any visitor to our Website.
You should always check the contact information you provide is correct before creating a customer account or proceeding to payment. 
Our websites are only intended for use by adults, defined as those aged 18 or over and who have sufficient capacity to enter into a binding agreement.             If you are below the age of 18 or otherwise lack capacity, you cannot use our website.
Account Integrity
As part of the registration process, you will need to create an account, including a Username & password. It is your responsibility to ensure that the information you provide is accurate and not misleading. You cannot create an account or Username and password using the names and information of another person or using words that are the trademarks or the property of another party, which are vulgar, obscene, discriminatory or in any other way inappropriate.
Renting or purchasing a property
When you rent or purchase a property through our Website, you make a contract directly with the Owner or advertiser. HHH is not a party to that contract, and we do not make any representation or offer any assurance as to the property in general or suitability of the contract for the purpose of renting or purchasing any particular property or properties generally. We make no warranties as to the right of the Owner to rent or sell the property. Unless expressly specified, HHH does not act as agent for the Owner, Renter, or Purchaser respectively. It is for you to satisfy yourself that the terms of that Contract are appropriate for the purposes for which you use it.
Our software may allow an Owner to post a description of the property and pictures of it on our Website, as well as a description of any additional services that are offered. We do not verify the accuracy of either the description of the property or services offered by the Owner or to determine whether the photographs or description posted on our Website fairly reflect the property, its location or condition. We take no steps to verify that any statements or descriptions of the property or services offered, or any photographic representation of a property are true and not misleading.
The Owner sets the accommodation cost, the purchase price and the prices for any other services that are offered as the case may be.
In addition to the prices set by the Owner, you may be liable to pay other charges to the Owner when you make your booking or contract. You should agree these charges before you book or conclude your agreement. They may include charges for additional services that you agree to buy from the Owner when you make your booking, such as charges for cleaning, airport pick-up, in-property chef, pool heating and the like, and charges we make to the Owner when the booking is made.
You may be liable to pay the Owner in addition, for other services that you use during your stay. If your booking or purchase is cancelled, you may, nevertheless, be liable to pay any charges that the Owner is liable to pay to third parties (including us). HHH will only be responsible for properties that are directly advertised by HHH in its capacity as Owner of the properties, not as the administrator of this website. In some instances, HHH may manage a property on behalf of an Owner. For all properties managed or sold by HHH on behalf of the Owner, their condition and state of repair is the Owner’s responsibility and not that of HHH. The Owner shall specify their terms & conditions and HHH is not a party to this contract.

Advertising on the HHH Platform
Users can list their property on the website on acceptance of one or more of the Pricing Plans from time to time available on our Website. For the purpose of these Terms and Conditions, Users means all the visitors to and Users of the platform and may include without limitation Individual owners, groups, companies, real estate agencies, relocation agencies, colleges, NGOs, developers and online or social networks. The Pricing Plan commences on submission by the User of an order for the Pricing Plan or, in the case of special offers, on acceptance by the User of the terms of the special offer. In the event of non-payment, access to the advertising functionality of the Website will be refused without further notice.
You warrant to HHH that you comply with all applicable national, local and/or regional laws relating to the property or properties that you advertise on HHH, including your right to enter into contracts for rental and/or sale of the property or properties. You shall hold HHH harmless to the fullest extent permitted by law in respect of all liability arising out of any failure to comply with this warranty.
Closed User Groups and Microsites
HHH offers a unique function which allows you to limit the Users to be able to rent properties to a closed group invited by you (“Closed User Group”). You may also create microsites within HHH. If you establish a Closed User Group it is your choice as to whom you allow to join that group. You must inform yourself as to and comply with all relevant local discrimination laws. If you have established a Closed User Group and/or microsite you shall be solely responsible for its selection policies, data processing, administration and any contracts between you and the members of Closed User Groups and/or microsite. HHH shall not be liable for any actions taken by you in establishing or administering a Closed User Group and/or microsite and you shall indemnify and hold HHH harmless in respect of all liability arising out of the selection policies, data processing, administration, and contracts of Closed User Groups.  For the avoidance of doubt, HHH shall not be party to any contracts between you and members of Closed User groups and/or microsites.
If your account is suspended for whatever reason, Closed User Groups and/or microsites administered by you shall also be suspended.
Closed User Groups may not be used to advertise properties for sale.
Agencies, Builders, developers may not use Closed User Groups. HHH shall determine at its sole discretion whether you are an Agency, builder, or a developer. Closed User Groups established by Agencies, Builders or Developers shall be suspended without further notice.

Product & Service Pricing
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product or service is discovered we reserve the right either to cancel your package order or to contact you to arrange payment of any extra sum due or refund any over-payment made by you as applicable. 
We reserve the right to alter all product and service pricing without notice.

Your Pricing Plan Order
When you register and pay for a Pricing Plan, you will automatically receive a confirmation email from us and immediate access to the functionality necessary to place your advertisement.
Real estate agents, builders and developers have no right to trial periods or free property listings and must place an order for a Pricing Plan before posting advertisements. HHH shall at its sole discretion decide whether you are a real estate agent, builder, or developer.
HHH will save the card details/payment details for the purposes of processing the payments. User

Advertising Package subscription payment, Free Trials, contracts, and termination
A Subscription Fee is payable for advertising on this Website. The Subscription Fee shall be specified on this Website. HHH reserves the right to vary the Subscription Fee from time to time. HHH may from time to time promote Special Offers for new Users at its sole discretion.
The User shall pay the Subscription Fee by choosing one of the Pricing Plans below:
Trial Period: HHH may offer free trial periods at its absolute discretion. A trial period shall grant the User access to the services of the website terminating after 30 days unless the User upgrades to one of the Pricing Plans on the HHH website’s ‘Advertise with us’ webpage. The User must accept and agree to these Terms and Conditions and shall have the right to use the services of the website for an initial period of 30 days of Trial from the date of submission of their details.
If the User has subscribed to a Pricing Plan with a Trial Period, the User may cancel the subscription at any time, free of charge, before the end of the Trial Period. Builders, developers, and real estate agents have no right to free property listings and must choose from the available pricing plans before advertising. HHH shall, in its sole discretion, determine whether you are a builder, developer or real estate agent.  The Subscription Fee will be charged on the first day following the end of the Trial Period

1 month Pricing Plan: if the User chooses a 1-month plan, at the end of the first month, the contract will be automatically renewed for one further month and so on thereafter until terminated by at least one calendar month’s written notice to HHH terminating on the last day of the calendar month.  You can also cancel by following the online cancelling option when available.
12 months payable monthly: if the User chooses a 12-month plan, at the end of the first 12-months, the contract will be automatically renewed for a further 12 months and so on thereafter.  A 12-month contract may be terminated at the end of the relevant 12-month period by the User giving HHH at least 30 days’ written notice prior to expiry of the relevant 12 months’ period. You can also cancel by following the online cancelling option when available.

12 months payable annually: this operates in the same way as for 12-months payable monthly save that the entire amount is charged at the beginning of the Pricing Plan. A 12-month contract may be terminated at the end of the relevant 12-month period by the User giving HHH at least 30 days’ written notice prior to expiry of the relevant 12 months’ period. You can also cancel by following the online cancelling option when available.

The User may upgrade as follows:
From a Trial Subscription to one of the three Pricing Plans above.
From a 1-month Pricing Plan to a 12-month Plan.
The User will be invoiced and charged on the first day the Subscription fee falls due. The User may view the next payment due in their account. If the payment is not made by the due date HHH may resubmit the payment request to charge the card for the due amount (including late payment interest) at its discretion.

All prices are displayed in Swiss francs or Euros. Payments by credit card may be subject to a handling charge.
You must pay by credit card or debit card. For your security payment is processed by a third-party provider SIX Payment Services Limited.

Cancellation and Refund
For the avoidance of doubt, if the User has chosen a 12-month Pricing Plan the outstanding annual amount will become due and payable immediately save that 12 month Plans may be cancelled within seven (7) days of commencement of the 12 month period, not including the Trial Period.
If the User has chosen a Trial Period they may cancel at any point prior to the termination of the Trial Period.

To cancel the User must send an email to entitled PACKAGE CANCELLATION NOTICE or follow the online cancellation option when available. 

Electronic communications
When you visit HHH or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of HHH, Users advertising on HHH, its partners or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of HHH, with copyright authorship for this collection by HHH, and protected by international copyright laws.

HHH’s trademarks and trade dress may not be used in connection with any product or service that is not HHH’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits HHH. All other trademarks not owned by HHH or its subsidiaries that appear on this site are the property of their respective owners, who may be HHH business partners, and may or may not be affiliated with, connected to, or sponsored by HHH or its subsidiaries.

Licence and Site Access
HHH grants you a limited revocable licence to access and make personal use of this site. You may not download (other than page caching) or modify it, or any portion of it, except with express written consent of HHH. This licence does not confer any right to resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another person: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of HHH. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of HHH and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing HHHs name or trademarks without the express written consent of HHH. Our website design, layout, content, or text cannot be copied, edited, or otherwise manipulated without our express prior written permission. Our website cannot be placed within the frameset of another website. HHH has the right to terminate any permission or licence granted to you forthwith if you use the website in an unauthorised manner. Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive. The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of HHH so long as the link does not portray HHH, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any HHH logo or other proprietary graphic or trademark as part of the link without express written permission.
Your Membership Account
To use or access HHH Website you need to register and login, either using your e-mail address, telephone number, OTP ("One-Time Password”) or your social network credentials (eg. Facebook, LinkedIn, Twitter or Google account). In case you use a social network mentioned above, you authorise HHH to access and use certain information depending on the privacy settings that you have selected in the corresponding social network.
You represent and warrant that you have provided accurate, current, and complete Member account information about yourself.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. HHH and its associates reserve the right to refuse service, terminate accounts, remove, or edit content, or cancel orders in their sole discretion.
Reviews, Comments, Emails, adverts, And Other Content
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. HHH reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant HHH and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant HHH and its associates and sub-licensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify HHH or its associates for all claims resulting from content you supply. HHH has the right but not the obligation to monitor and edit or remove any activity or content. HHH takes no responsibility and assumes no liability for any content posted by you or any third party.

Content Submission Code of Practice

Where we allow content submission to the website by Users the views expressed by any User on the website are their own and not those of HHH.
As a User you agree not to do any of the following:
·               Abuse, harass, threaten, stalk, defame or in any way seek to violate the rights of another User or third party.
·               Publish or seek to distribute any material or information that is unlawful, harmful, obscene, indecent, libellous, profane,     
                defamatory, racist, or in any other way inappropriate or objectionable. 
·               Use or harvest data provided by other Users in a way that they would object to.
·               Contact other Users in ways they may find inappropriate. 
·               Encourage illegal activity or activity that violates the rights of other Users or third parties, whether individuals or
·               Supply or post content calculated to deliberately mislead other Users or third parties, including content falsely made to
                appear from or be endorsed by us.
·               Pose as another User, third party or organisation or one of our employees for the purposes of obtaining User or third
                party information.
·                Transmit or transfer any viruses, trojans, worms or any other malicious programs or code intended to spy on, gain
                 control over, disrupt, destroy or in any other way impair any computer hardware or software or any other equipment. 
·               Attempt to gain access to our servers or other equipment in order to disrupt, impair, overload or otherwise hinder or
                compromise the safety, security, or privacy of any of the services provided by or relied upon by us and other Users. 
·                Reframe, repurpose the website or any content on it or remove or obscure any notices or advertising provided by us    
                 on the website.
·               Load or provide access to content on the website or link to other content from the website, which infringes the
                trademark, patent, trade secret or any other proprietary right of a third party or infringes any intellectual property law. 
·               Make commercial posts or comment spam or attempt to disguise such spam as content.
·               Send junk or spam email or emails or posts promoting pyramid schemes, chain letters or any other activity that invites
                Users and others to participate in wasting their time and/or money. 
·     Use any robot, spider, scraper or other technical means to access the website or content on the website.
If you breach these Terms and Conditions by sending any unsolicited bulk email, (spam) or any other bulk communications to Users your actions will cause harm to us and our website. Such harm is difficult to quantify and as such you agree to pay us the sum of CHF50 for each and every individual email or other communication sent to a User or third party. You acknowledge that this is not a penalty.
The above list is not intended to be exhaustive.

Content Ownership
 By submitting, posting, or displaying your content on the website you agree to grant a non-exclusive royalty-free licence to us to use, modify, publicly perform, publicly display, reproduce, and distribute such content on the website and on our social media platforms for the purpose of promoting this Website. This allows us to place your content on the website and let all Users view your content. It also allows us to compress or alter the size of any files you may post onto the Site to ensure that they can be readily displayed for other Users.
 HHH may randomly select to promote advertised properties on its social media platform.
As this is a non-exclusive licence you as a User are free to provide your content to other websites or other parties, without restriction.
This licence is also royalty-free, which means that the content is provided free of charge to us and we will not pay for the content or account for any advertising revenue generated on the website or on any specific content pages.
This licence is also sub-licensable, which means that our partners and affiliates can also use the content.
This licence also applies worldwide because the website can be accessed from anywhere in the world, at any time.
Also as part of the licence you warrant that any content provided by you does not belong to a third party whose rights have been violated by the content being posted on to the website. Furthermore, if any content is owned by a third party you agree to pay all royalties owed to that party, without seeking any contribution from us.

Content Monitoring
Users can freely add content to their advertisement. We do not monitor or assume any responsibility for content posted to the website. If at any time we decide to monitor the website on any occasion, we do not assume responsibility for removing any content or the conduct of any Users.
Suspension or Termination
We reserve the right to remove (with or without notice) content and suspend or terminate (with or without notice) the account of any User who in our sole judgment is in breach of these Terms and Conditions.
If a customer account is suspended, the suspension, the length of the suspension period and any reactivation shall be at our sole discretion.

Access/ interruptions of the portal functioning
We take all reasonable steps to ensure the website is available and functioning fully at all times. However, we do not accept any responsibility for "down-time" or poor performance of our fileservers or where the website or any associated service is unavailable for any reason, whether within or outside our direct control.
HHH reserves the right to adjust the online offers to technological changes or other. Such changes may be affected by HHH at any time.
The online offers are generally available all hours of the day. HHH reserves the right to make all or part of the advertisements or offers unavailable
The use of this platform and its services may contravene some foreign countries’ laws. The User acknowledges that and should seek all relevant advice and information. The User accepts that the use of the platform can be a breach of import and export laws of encryption algorithms in some countries, HHH does not accept any liability.

It is generally not possible for unauthorised persons to view confidential data as a result of the installed encryption device.  As advanced as information technology security measures that have been taken on this platform are, it does not guarantee absolute security for the HHH Platform and for the User. While the User's equipment or network interacts with the systems of the HHH Platform, it falls outside the control of HHH and, in particular, the User’s equipment or network can become a weak spot in the system. 
The User acknowledges that there are external risks that cannot be controlled and are not HHH’s liability.

Some of the HHH platform and parts of certain services are not provided by HHH directly but by a third party. The General Terms and Conditions of the third party concerned apply to those particular services and the User should visit the third-party website and familiarize themselves with it.

We are not responsible for the accuracy of any content on the website, nor any advertisements placed on the website.
We are not responsible for any links to third party websites from our website and the inclusion of any link does not imply an endorsement of a third-party website by us.
Customer Complaints
We endeavour to respond to all customer complaints or queries within five working days. 
Home Holiday Hub takes your privacy seriously. . We also comply with the GDPR and such other local laws that may apply. For further details please see our Privacy Policy.
Force majeure
You agree that we are not liable to you for any event which we could not, even with all due care, foresee or avoid. Such events include war or threat of war, government action, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemic, internet outage, cyberattack or cybercrime and any other event outside our control.
You represent and warrant that no transactions or dealings under this Agreement shall be conducted with or for an individual  or entity that is designated as the target of any sanctions, restrictions or embargoes  administered by the United Nations, European Union, United Kingdom or the United  States of America. 
Applicable Law
By visiting HHH, you agree that the substantive and procedural laws of England and Wales without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and HHH or its associates.

Any dispute relating in any way to your visit to HHH or to services you purchase through HHH shall be submitted to confidential arbitration in Montreux, Vaud, Switzerland, except that, to the extent you have in any manner violated or threatened to violate HHHs intellectual property rights, HHH may seek injunctive or other appropriate relief in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Switzerland Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification, And Severability
We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time.
If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Failure by HHH to enforce any accrued rights under these Terms and Conditions is not to be taken as or deemed to be a waiver of those rights unless the waiver is acknowledged and agreed by both parties in writing. 
Entire Terms & Conditions

These Terms & Conditions set out the entire agreement and understanding between you and HHH. We reserve the right to change these Terms & Conditions at any time, without giving notice.
Our Contact Details
Our contact details are as follows:HOME HOLIDAY HUB SARL, GRAND RUE 92, P O BOX 283, 1820 MONTREUX, SWITZERTLAND
Email:    Telephone: From within Switzerland: 021 965 2626  International:   + 41 21 965 2626
Fax From within Switzerland:  021 965 2627  International:   +41 21 965 2627
Company registration number: CH-550-1058760-1.      VAT registration number:754.087
Questions regarding our Terms and Conditions, Privacy Policy, or other policy related material can be directed to our support staff by clicking on "Contact Us"  or you can email us at: